Privacy Policy

1. Information We Collect

We collect various types of information to provide our IT services efficiently and to enhance your experience. This includes both personal and non-personal information.

1.1 Personal Information

Personal information refers to any data that identifies or can be used to identify an individual. We may collect personal information directly from you when you:

• Register on our website.
• Inquire about our services.
• Request a quote or demo.
• Subscribe to our newsletters or other communications.
• Submit a support request or inquiry.

The personal information we may collect includes

• Contact Information: Name, email address, phone number, company name, and job title.
• Account Information: Username and password for account access, billing, and service management.
• Transaction Information: Billing address, payment details, transaction history, and services purchased.
• Business Information: Company details, project specifications, requirements, and feedback.
• Other Voluntarily Submitted Information: Any other information you provide when you communicate with us, such as preferences or special requests related to the services.

1.2 Non-Personal Information

We also gather non-personal information when you interact with our website and services. This information does not directly identify you and may include:

• Device and Usage Data: Browser type, operating system, device information, and the Internet Protocol (IP) address.
• Website Activity: Pages visited, duration of visits, and browsing patterns.
• Location Data: General geographic information (e.g., country, city) derived from your IP address.

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect non-personal information about your activity on our website. Cookies are small text files that are placed on your device to:

• Enhance site navigation and usability.
• Analyze website traffic and user interaction.
• Personalize your experience based on your browsing behavior.

You can control how cookies are used by adjusting your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

2. How We Use Your Information

We use the information we collect for several purposes related to our business operations and to provide you with the best IT solutions and services. Specifically, we may use your information for the following purposes:

2.1 Service Delivery and Enhancement

We use your personal information to:

• Provide the services or solutions you requested, such as mobile app development, web development, game development, and IT consulting services.
• Manage your account and process transactions related to our services.
• Respond to your inquiries, provide technical support, and troubleshoot issues.
• Customize your experience by tailoring our services to meet your specific business needs.

2.2 Improvement and Development

We continuously strive to improve our services and solutions. To achieve this, we may use non-personal information and aggregated data to:

• Analyze and understand how users interact with our website and services.
• Test, enhance, and improve our IT products and solutions.
• Develop new services, tools, or features based on user feedback and industry trends.

2.3 Marketing and Communication

With your consent, we may use your contact information to:

• Send you marketing communications, newsletters, and updates about our latest services, innovations, and special offers.
• Inform you about relevant events, workshops, or IT industry developments.
• Conduct surveys to gather feedback on our services.

You can opt out of receiving promotional emails at any time by clicking the unsubscribe link in our emails or contacting us directly.

3. How We Share Your Information

We respect your privacy and only share your personal information under the following circumstances:

3.1 Service Providers

We may share your personal information with third-party service providers who assist us in delivering our IT services, such as:

• Payment processors who handle billing and transactions.
• Cloud hosting providers who store data and ensure service availability.
• Customer support platforms that help us manage inquiries and service requests.
• Analytics providers that assist us in understanding website performance and user behavior.

These third-party service providers are bound by confidentiality agreements and are prohibited from using your personal data for any purpose other than providing services on our behalf.

3.2 Business Partners

In certain cases, we may collaborate with business partners to provide integrated IT solutions. We may share relevant data with these partners only as necessary to deliver joint services, products, or events.

3.3 Legal Compliance

We may disclose your personal information if required to do so by law or in response to a valid legal request, such as a court order, subpoena, or governmental demand.

3.4 Business Transfers

In the event that Innovatix Tech undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction. We will notify you of any such change and any subsequent changes to the privacy policy.

4. Data Security

We prioritize the security of your personal information and take appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: Sensitive data, such as payment information, is encrypted using industry-standard SSL (Secure Socket Layer) technology during transmission.
• Access Controls: Access to personal information is limited to authorized personnel who need the data to perform their job responsibilities.
• Monitoring: We regularly monitor our systems for potential security vulnerabilities and risks.

Despite these measures, no method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

5. Your Rights and Choices

You have certain rights concerning the personal information we collect and process. These include:

5.1 Access and Rectification

You have the right to request access to the personal data we hold about you. If any of your information is inaccurate or outdated, you may request that we correct or update it.

5.2 Data Deletion

You have the right to request the deletion of your personal information, subject to legal or contractual obligations that may require us to retain certain data.

5.3 Data Portability

You may request a copy of your personal data in a structured, machine-readable format to transfer it to another service provider.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law or contractual obligations. This includes:

• Retaining data to comply with legal obligations.
• Resolving disputes or enforcing agreements.
• Maintaining transaction records for accounting and auditing purposes.

7. International Data Transfers

Innovatix Tech is based in India, and the data we collect may be transferred to, stored, or processed in other countries, including those that may not have data protection laws equivalent to those in your home country. We take all necessary precautions to ensure your data is handled securely in compliance with this Privacy Policy, regardless of where it is processed.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we update the policy, we will revise the effective date at the top of this page. We encourage you to review this policy regularly to stay informed about how we protect your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us at contact@innovatixtechnologies.com